Yes Bank Customer Care(Part 2) 1860 210 1200

YES Bank Customer Care

• YES BANK is one of the leading commercial banks in India, offering a wide range of banking services to its customers. To streamline their services, the bank offered various services at customer fingertips. However, at times, customers unable to receive the services they are looking for and face some challenges. Seeking this, YES Bank Customer Care service is available 24x7. You can raise a complaint or share valuable feedback with the bank to help them to improve their services in the near future. Below, we have shared some common services that customers frequently asked for.

Yes Bank Complaints

• Whether you are a YES Bank Customer or not, you can register your complaints or share valuable feedback with them online. Below we have stated a dedicated process for it : -
  • Visit the YES Bank official Website i.e. https://www.yesbank.in/
  • On the home page, locate the 'Complaints' tab available at the bottom of the page under the Support Section.
  • Complaint or feedback form will display on your screen.
  • If you are an existing YES Bank Customer select 'Yes' otherwise select 'No'.
  • Existing customers need to enter their Customer ID. Meanwhile, those who are not the existing customers of YES bank need to share their personal details like Name, Mobile Number, Email ID.
  • Select the service or product from the list.
  • Select 'Service case type' from the list followed by the 'Issue type'.
  • After this, add remarks by sharing the details of your complaint.
  • After this, press the 'Submit' tab.

YES Bank Customer Care Number

• Customers can connect with the YES Bank officials through various customer care as per the service you are seeking for.

  Service Name	Toll Free Number
  General Inquiries (National)	1860 210 1200
  General Inquiries (International)	Common: - +91 (22) 50795101 USA: - 1833 380 0149 UK: - 800 048 9153 Canada : - 1833 491 0559 UAE : - 8000 3570 2510
  Complaint/Feedback/Queries	18001200
  Unauthorized Electronic Transaction (India Customers0	1800 1200 +91 22 61219000
  Unauthorized Electronic Transaction (Foreign Customers)	18333800149 (USA) 18334910559 (Canada) 8000489153 (UK) 800035703089 (UAE)
  Unauthorized Electronic Transaction Credit Cards	18001031212 +91 22 49350000
  Unauthorized Electronic Transaction in Corporate Net Banking/ Corporate Mobile Banking/ YES TRANSACT Smart Pay	1800-102-3357 (working hours)
  Credit Card Helpline	YES First and YES Premia : -1800 103 6000 1860 210 1200 YES Prosperity – 1800 103 1212

YES Bank Email Helpdesk

• Customers can also send their queries, complaints and feedback at : -

  Service Type	Email ID
  Credit Card Related	yestouchcc@yesbank.in
  General Inquiries	yestouch@yesbank.in yesfirst@yesbank.in
  Credit Card (NRI)	nri@yesbank.in
  Report Unauthorized Electronic Transaction in Corporate Net Banking/  Corporate Mobile Banking/ YES TRANSACT Smart Pay	cms.helpdesk@yesbank.in
  Credit Card - Mis-selling /Harassment	ccsalescomplaints@yesbank.in
  Block Debit Card	debitcard@yesbank.in

YES Bank Grievance Redressal

• If you do not receive the satisfactory response from either toll free number or email shared above, you can escalate your query with the complaint details in level 2. However, if your are not satisfy with the response shared in the level 2, you can further escalate your query to level 3, by sending an email or call at the helpline number.

  Level Type	Email	Phone Number
  Level 2	head.grievanceredressal@yesbank.in	+91 (22) 50795173
  Level 3	principal.nodalofficer@yesbank.in	+91 (22) 50795174

How to Block YES Bank Debit Cards?

• Customers can block their debit card by some of the methods given below.

Online through official website

• Visit the Yes Bank official website.
• Enter your customer ID and select DOB from the calendar.
• Press the Send OTP button.
• Enter the OTP received on your registered mobile number.
• After authentication, user need to share some details.
• Post this, they can block the YES Bank Debit or ATM Card.

through SMS Service

• Open the SMS app on your mobile.
• Type BLKDC (space) and send it to 9840909000 from your registered mobile number.
• Your request to block the Debit Card will be processed immediately.

How to Block YES Bank Credit Cards?

• Customers can block their YES Bank credit card by some of the methods given below.

Online through official website

• Visit the Yes Bank official website.
• Select country from the list, enter your registered mobile number and select DOB.
• Press the 'Send OTP' tab and complete the authentication process.
• Go through the process and submit the request to block your credit card.
• Once the request is processed, a confirmation will be sent on your mobile number.

through SMS Service

• Open the SMS app on your mobile.
• Type BLKCC (space) (Last 4 digit of your credit card) and send it to 9840909000 from your registered mobile number.
• Your request to block the Credit Card will be processed immediately.

How to Block YES Bank Mobile or Retail Net Banking?

• If you are availing YES Net banking or Retail Net banking and face any unauthorised transaction or activity. You can instantly block your mobile or net banking for any financial losses.

Online through official website

• Visit the Yes Bank official website.
• Enter your registered mobile number and select Date of birth from the calendar.
• Press the 'Send OTP' tab.
• For authentication, customer will receive an SMS on their registered mobile number for
• Enter this OTP in the space provided.
• After verification, users can block their mobile or net banking.

through SMS Service

• Open the SMS application on your mobile.
• Customers want to block Retail Net Banking need to Type BLKRNB (space) .
• Send this SMS to 9840909000 from your registered mobile number.
• Customers who want to block their mobile banking, need to BLKMB (space) and it to 9840909000.

through Email Service

• Open Email application.
• Type 'Block Your Net Banking' in the subject line.
• Type BLKRNB (space) in the text area.
• Now send this email to block@yesbank.in from your registered email ID.
• Users who want to block their mobile banking need to add 'Mobile Banking' in the subject line.
• Type BLKMB (space) and send it to block@yesbank.in from your registered Email ID.