State Bank of India (SBI) Customer Care (Part2)

Submitted by admin on Tue, 12/24/2024 - 05:31

Serving over 50 crore users could be an uphill task, but the State Bank of India (SBI), one of the largest banks in India, has made it seamless with their comprehensive customer care services. SBI's vast network is evident from its 22,500 branches in India and its241 offices in 29 foreign countries shares its strong presence globally. SBI is the undisputed king of Banking Industry, since its inception in July 1, 1955. To streamline its service flow, SBI has launched various customer care services that help users to avail a wide range of banking and financial services at their fingertips. Below we have shared some top SBI Customer Care.

SBI has issued various toll free numbers for its services. Consumers can enquire about the issue by calling on these numbers. We have shared some toll free numbers that are available 24x7 and often used by the SBI customer for complaints or feedback related to SBI banking services.

For General Enquiry	1800 1234 1800 2100 1800 11 2211 1800 425 3800 080-26599990 (Charges Applied)
For Unauthorised Electronic Charges	1800 11 1109 94491 12211 080 - 2659 9990 (Charges Applied)
SBI Credit Card (Unknown activity)	39020202 (prefix local STD Code) 1860 180 1290
SBI FASTag	1800110018 1800 1234 1800 2100
SBI GST	1800112017
SBI Door Step Banking	1800111103
SBI YONO	1800111101

Apart from the toll free number, users can also connect with the SBI officials through their Email helpdesk; whose details are shared below : -

Email at:	customercare@sbi.co.in contactcentre@sbi.co.in
General	socialreply@sbi.co.in
Aadhaar seeding	nodalofficer.aadhaarseeding@sbi.co.in
Home Loan	customercare.homeloans@sbi.co.in
General	gm.customer@sbi.co.in

Customers can also register their complaints online by visiting the SBI official website.
On the home page, users need to tap on the customer care.
On the new page, users need to tap on the 'Register your Complaint'.
Now users need to select the 'Complaint Types' from the list (as suitable)
Select 'Complaint' from the list you are facing an issue with followed by 'Submit' tab.
After this applicants need to submit their account mobile and captcha code displays on the screen.
Authentication account number with the OTP received on the registered mobile number.
After the authentication, complete the process and share all details.

Consumer can block their SBI Credit Card and Debit Card through various methods such as : -
Online by Visiting the SBI official Website or Mobile App.
by contacting the customer care.
by sending an SMS.

Visit the website sbicard.com
Login either with your Mobile Number, Login ID, or share the card details (if available).
Post successfully login, follow the process and block the card.
Consumers will receive its confirmation on their registered mobile Number.

Dial the 24x7 helpline number 39020202 (prefix local STD Code) or 18601801290.
Share the details for authentication prupose.
After the authentication process, your request to block the card will be processed.
Once the card is blocked successfully, consumers will receive its intimation on their registered mobile number.

Open the SMS app from your mobile.
Type BLOCK <space> 1234 (last 4 digit of your card number) and send it to 5676791 from your registered mobile number.

With the SBI Missed Call Service, customers can receive details instantly on their registered mobile number via SMS. For this, you just need to give a missed call on a virtual mobile number from your registered mobile number. Customers are not required to pre-register for this service, they can simply dial the number and give a missed call to the number as per the information they are seeking for. This service is absolutely free of charge and available for retail credit card only.

Information Required	Virtual Mobile Number
Account Summary	8655024105
Available Credit and Cash Limit	8108100986
Reward Point Summary	8422845514
Last Payment Status	8655024106

With the SBI Simply SMS service, you can avail various services on your mobile number by simply sending an SMS from your registered mobile number. To avail of this service, SMS services will be charged by your telecom operator.

Information Required	SEND SMS to 5676791	Example
Balance Enquiry	BAL <space> XXXX (last 4 digit of your card)	BAL 1234
Available Credit and Cash Limit	AVAIL <space> XXXX (Card last 4 digit)	AVAIL 1234
Block lost or Stolen Card.	BLOCK <space> XXXX (Card last 4 digit)	BLOCK 1234
Status of Last Payment	PAYMENT <space> XXXX (Card last 4 digit)	PAYMENT 1234
Summary of Reward Point.	REWARD <space> XXXX (Card last 4 digit)	REWARD 1234
Subscribe to e-statement	ESTMT <space> XXXX (Card last 4 digit)	ESTMT 1234
Duplicate Statement Request	DSTMT <space> XXXX MM (MM is the month of statement)	DSTMT 1234 09

Apart from credit card users, other users can also avail SBI SMS Customer Care facility to avail of their following services.

SBI Customer can now avail following services by simply giving a missed call on the number : -

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