ICICI Bank Customer Care(part 2)

ICICI Bank Customer Care

• ICICI Bank is the second largest-private sector bank in India. Established in 1994, the bank has garnered immense success over the years. When it comes to offering services, ICICI is indomitable. The bank offers a wide range of services which includes consumer and commercial banking, financial services, credit card, investment banking, insurance, and more. With its vast network across India, ICICI bank is always ready to serve its customers. In case, customers come across any issues, they can register their complaints online or contact customer care. Below, we have shared details of some customer care services including saving account, credit card, debit card, or internet banking that can be easily accessed from the comfort of your home or work place.

ICICI Bank Customer Care Number

• In case of any query customers can call at the following ICICI Bank customer care number : -

  Service Type	Toll Free Number
  General Queries	18001080 18601207777
  Domestic Customer Travelling Overseas	+91-22-33667777
  Block Prepaid Card	1800 2662

ICICI Bank SMS Banking

• ICICI bank Customers can avail some of its banking services through SMS on their mobile like last three statements, balance enquiry and more.

Balance Enquiry

• To check your ICICI Bank account balance, users need to send an SMS from their registered mobile number in the given format.
• Open an SMS app on your mobile.
• Type 'IBAL' and send this sms to 9215676766 or 5676766
• Within a seconds you will receive your account balance through SMS.
• Customers can also give a missed call on 9594612612 to know their bank balance.

Mini Statement

• To know the last three transactions, users just need to dial 9594613613 from their registered mobile number.
• After a ring call will be disconnected automatically and the details of the last 3 transactions will be sent on your mobile number.

How to submit an ICICI Bank query online?

• Customers can now raise their query online by sending an email. For this, customers need to visit the ICICI Bank Official Website.
• On the home page, tap on the 'Complaints' link.
• In the new page, users need to select the 'Raise a Query/Complaint' tab.
• Next, select the 'Send an Email' tab.
• Now fill out the two step form.
• In the first step, users need to select the following items from the list : -
  • Product/Service
  • Query Related to
  • Type of Query.
• In the second step, applicants need to share its
  • Name
  • Account or application number
  • A detailed description of the issue in the comment box (maximum 1000 characters).
  • Share your email ID, mobile number, and telephone number (if any).
• Finally enter the captcha code, check the confirmation box, and press the submit tab.
• Once submitted, officials will verify the details and provide with the best solution.

How to submit an ICICI Bank Complaint Online?

• Customers who have submitted their query previously either online or via toll free number and are not satisfied with the response can escalate their complaint to the senior officials. You can raise your complaint in three levels.

  • Level 1: If you are not satisfied with the query submitted previously.
  • Level 2: If not satisfied with the resolution shared in level 1.
  • Level 3: Not happy with the solution provided in level 2.

  Level 1	Level 2	Level 3
  Open the ICICI Bank official Website. Select the 'Complaints' tab. From the given options, select the Raise a Query/Complaint. Tap on the level 1, select the Send an Email tab. Fill the two step complaint form. First select Services from the given list Product/Service Complaint related to Type of Complaint Second step, share your additional details such as Name, Account or application number. Describe your complaint in the comment box. Enter your registered email id, mobile number, and telephone number (if any). Check the confirmation box and press the submit tab.	Visit the Official Website. Select 'Complaints' link Tap on the Level 2 Enter your account number in the first box. in the next box, reference number received during level 1. After submitting the details press the submit tab. Level 2 reference number will be generated.	Tap on level 3. Enter the Account Number. In the next box, share the reference number generated during Level 2. After submitting details press the submit tab.

• Alternatively, applicants can also submit the complaint form by postal postal for each level.
• To do this, download the complaint form which is available in the respective level.
• Generate its print out and fill out the required details in it.
• Send this complaint form to the address shared in the complaint form.

How to Block ICICI Bank Debit Card or Credit Card?

• Customers can block the ICICI Bank Debit or Credit Card by any of the following methods : -
  • Through ICICI Customer Care number 18601207777.
  • Visiting the nearest ICICI Bank branch.
  • Online by login through your NET Banking and through I-Mobile.

through NET Banking

• Visit the ICICI Bank Website.
• Select Contact us under the Customer Service tab.
• Tap on the 'Raise Service Requests'.
• Select 'Block/Debit Card' from the popular request section.
• Meanwhile, those who want to block their Credit Card choose 'Block Credit Card' under the Credit Card tab.
• Login with your Internet banking details such as 'User iD' and 'Password'.
• Upon login successfully, applicants can block their respective Debit or Credit card.
• Once the request is processed, customers will also receive its intimation on their registered mobile number.